FAQ (Frequently Asked Questions)
- Setting up a Custom Domain
- Can I Downgrade my Paying Subscription to a Free Account
- Can visitors download pictures for free from LightRocket?
- Are my files safe on LightRocket?
- Who can download my pictures?
- How do I know who downloaded my files?
- What's the Difference Between a Showcase and a Gallery
- Adding Content to Galleries/Showcases
- Making files 'searchable' - How does it work and what does it mean?
- Will my free Launchpad account expire?
- What are the limits of a free LaunchPad plan?
- How can I cancel automatic renewal of my subscription?
- Can I tag/keyword my files in batches and can I add keywords?
- How do I manage access permissions for my contacts?
- Can I add a personal watermark?
- How can I change my credit card details?
- What's the difference between 'personal' and 'professional' files
- Why can’t I upload via FTP directly from LightRocket and why should I use FTP for uploads anyway?
- What’s the difference between 'My Downloads' and 'Download Activity'?
- What happens if I don’t fill out recommended file information?
- What happens if I don’t pay my subscription fee?
- What are the icons under the thumbnails in my archive for?
- Can I change the order of my galleries on my website?
- Can I pre-purchase cloud storage?
- What happens if I exceed my current cloud storage package?
- What is the specialities list for on my Account Details page?
- Why should I tag/keyword my files?
- Are there any size/file type requirements for uploading to LightRocket?
- How about copyright…is it mine?
- Does LightRocket take any commission or fees if I make a sale?